Terms
Terms of Service
Terms of Service for Lump-sum Withdrawal Payment Tax Refund Service
Last Updated: January 29, 2026
These Terms of Service (“Terms”) govern your use of the Lump-sum Withdrawal Payment Tax Refund Service (“Service”) provided by LOOK UP ACCOUNTING (Kentaro Yonemitsu Tax Accountant Office) (“we,” “us,” or “our”). By purchasing and using our Service, you (“you” or “Customer”) agree to be bound by these Terms.
1. Introduction
These Terms govern the Tax Agent and tax return filing service. The delivery of funds described herein is an ancillary task inherent to the Tax Agent's duties and management of residual property.
2. Service Description
2-1. What We Do:
Tax Agent registration, preparation and filing of tax returns via e-Tax, and the ancillary delivery of the received refund to your designated account.
2-2. What We Do Not Do:
Pension applications, legal representation in disputes, or independent remittance services. We do not provide currency exchange; this is handled by Wise.
3. Eligibility
To use our Service, you must have received the Lump-sum Withdrawal Payment (脱退一時金) with 20.42% tax withheld, possess the Decision Notice, and have a valid passport and bank account.
4. Service Fee and Payment
We maintain a strict separation between professional compensation and pass-through costs.
4-1. Payment:
Processed through Stripe.
4-2. Refund Policy:
The Service fee is non-refundable once work begins.
4-3. Transfer Fee:
A transfer fee (approx. USD 5–10) will be deducted from your refund. This is an Actual Expense; we do not add any profit to this.
4-4. Transparency:
A receipt for the Actual Expenses (e.g., from Wise) will be provided upon request.
5. Processing Time
We act promptly to ensure your funds are returned without unnecessary delay.
5-1. Delay Factors:
Processing times may vary due to tax office workload or incomplete documents.
5-2. Prompt Delivery:
We initiate delivery within 5–7 business days of receiving the refund from the tax office.
6. Your Responsibilities
6-1. Accurate Information:
You must provide correct personal and bank details.
6-2. Document Submission:
Submission of the Decision Notice and Passport is required.
6-3. Consequences of Incorrect Information:
We are not responsible for losses due to your errors. Re-transfer costs will be treated as Actual Expenses.
7. Authorization and Legal Status
7-1. Legal Standing:
The Customer appoints LOOK UP ACCOUNTING as a Tax Agent. The delivery of funds is a return of residual property held in our custody as your agent.
7-2. Delivery Method:
Delivery is performed via a third-party service (e.g., Wise) as designated by you. While we temporarily hold the refund, the delivery itself is an administrative proxy act performed on your account.
8. Refund Amount
8-1. Estimated vs. Actual:
The final amount is determined by the tax office.
8-2. No Guarantee:
We do not guarantee a specific refund amount.
9. Limitation of Liability
Our liability is limited to the Service fee. We are not liable for tax office decisions, third-party service (Wise) issues, or your data errors.
10. Intellectual Property
All website content is the property of LOOK UP ACCOUNTING and is protected by intellectual property laws.
11. Privacy
Personal information is handled in accordance with our Privacy Policy.
12. Communication
12-1. Email Communication:
Primary contact method is email.
12-2. Language:
English is the official language for this contract.
13. Amendments
We reserve the right to modify these Terms at any time.
14. Governing Law and Jurisdiction
Governed by the laws of Japan. Exclusive jurisdiction: Tokyo District Court.
15. Severability
If any provision is found invalid, the remaining provisions remain in full effect.
16. Contact Information
LOOK UP ACCOUNTING (Kentaro Yonemitsu Tax Accountant Office)
Email: lump_sum_support@lookup-corp.com
Address: 2F Tachiki Building 3-27-4 Kitazawa, Setagaya-ku, Tokyo 155-0031, Japan
17. Acknowledgment
By making a payment, you acknowledge you have read and agreed to these Terms.
You specifically acknowledge that the delivery of funds is an ancillary administrative act for the return of residual property and not an independent money transfer service.
We derive no profit from the delivery process itself, and only actual costs shall be borne by the Customer.